Contact us, we love to hear from you!

Have questions about cigars, accessories, or your order? No problem, we offer 3 different ways to easily get in touch with us. 

Live Chat:

Our Live Chat is the tab featured in the bottom right corner of every page that reads 'Live Chat'. We will usually be on Live Chat Monday through Friday 10am to 6pm Pacific Standard Time. Occasionally we'll step out for a cigar break during these hours so the chat will be unavailable. During those times the tab will read 'Message Us'. In that case just give us a call or send us an e-mail.


You can e-mail us anytime at, we reply fast!  Even if we're extremely busy you will get a reply within 24 hours Monday through Friday. Although most of the time it will be much faster than 24 hours! 


Feeling old fashioned? Want to get on the phone and talk to a real live person that also happens to love cigars? You've come to the right place. Give us a call at 1-888-838-5771, our phone support hours are Monday through Friday 10am to 6pm Pacific Standard Time. We are a small team so if no one answers please just leave us a voicemail and we will call you right back! 


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